Shoi33 Privacy Policy – Data Protection Malaysia Member Privacy

This Privacy Policy is issued by shoi33 ("we", "Platform") and applies to all users and members who access or use the services on the website shoi33.net. By registering an account or continuing to use our platform, you agree that your personal information will be managed and protected in accordance with the policies stated in this document.

Shoi33 is committed to protecting your privacy at every stage of your interaction with our platform — from the initial registration process through to every transaction and gaming session you undertake. We comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and internationally recognised data security standards.

If at any time you have questions about how we handle your personal data, the shoi33 customer support team is available to assist via Live Chat, operating 24 hours a day.

Shoi33 collects your personal information through several channels — primarily during the account registration process, active use of the platform, and your interactions with our support team. The following are the main categories of data we collect:

We also collect data through cookies and tracking technologies that operate automatically as you browse the shoi33 platform. This information is used solely to improve user experience and is not used to personally identify you without broader context.

The personal data we collect is used responsibly and only for legitimate purposes. In summary, here are the key ways shoi33 uses your information:

• Account management: Creating, verifying, and securely managing your member account.
• Transaction processing: Processing all deposits and withdrawals promptly and accurately.
• Identity verification (KYC): Ensuring every member meets the required age and identity verification criteria.
• Fraud prevention: Identifying and blocking suspicious activity or unauthorized access attempts on your account.
• Customer support: Providing accurate and relevant assistance whenever you contact us.
• Promotional communications: Sending the latest bonus offers and promotions — only if you have consented to receive such communications.
• Legal compliance: Meeting reporting obligations and compliance requirements with relevant authorities.
• Platform improvement: Analyzing usage patterns in aggregate (not individually) to improve performance and user experience.

Shoi33 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. This is a core principle that is non-negotiable in our privacy policy.

However, in certain limited situations, we may need to share some of your information with the following parties:

• Payment and banking providers: To securely process your deposits and withdrawals through legitimate financial channels.
• Technical service providers: Companies that help us operate the platform, such as server hosting providers and cybersecurity services — all bound by strict confidentiality agreements.
• Law enforcement authorities: Where required by Malaysian law or a valid court order, we are obligated to comply with data disclosure requests from the relevant authorities.
• Regulatory body: To fulfil AML (Anti-Money Laundering) reporting requirements and prescribed financial compliance obligations.

In all of the above data sharing scenarios, we ensure that only strictly necessary information is shared, and all receiving parties are bound by confidentiality and data security obligations equivalent to our own standards.

Data security is the number one priority at shoi33. We continuously invest in the latest security infrastructure to ensure every member's personal and financial information is protected against both external and internal threats.

The technical and organizational security measures we employ include:

• 256-bit SSL Encryption for all data transmitted between your device and shoi33 servers.
• Two-factor authentication (2FA) available for all member accounts to prevent unauthorised access.
• 24/7 security monitoring by our cybersecurity team to detect and respond to threats in real time.
• Data encryption at rest — all sensitive data stored in our databases is protected with high-level encryption.
• Financial data segregation — your bank account information is stored separately from general profile data with strict access controls.
• Regular security audits by independent third parties to identify and remediate any system vulnerabilities.

Shoi33 uses cookies and similar tracking technologies to enhance the user experience on our platform. Cookies are small text files stored on your device when you browse our website.

We use the following types of cookies:

• Essential cookies: Required for core platform functions such as login, secure sessions, and cart management. These cookies cannot be disabled without affecting platform functionality.
• Performance cookies: Collecting information about how you use our website in aggregate to help us improve platform performance.
• Functionality cookies: Remembering your preferences such as language, display settings, and login details for your convenience on future visits.
• Analytics cookies: Helping us understand overall traffic patterns and platform usage — all data is anonymized and cannot be linked to any specific individual.

You can manage and delete cookies through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the shoi33 platform.

As a shoi33 member and data subject under Malaysia's Personal Data Protection Act 2010, you hold important rights regarding your personal data, all of which we fully respect:

Shoi33 retains your personal data only for as long as necessary to fulfil the original purpose for which it was collected, or to comply with applicable legal requirements.

• Active account data: Retained for the duration your account is active and for a minimum of 7 years after account closure for financial compliance and AML purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with Malaysian financial legal requirements.
• Security & access logs: Retained for 2 years for security incident investigation purposes.
• Support communication data: Retained for 3 years for reference and service improvement purposes.
• Anonymous analytics data: May be retained indefinitely as it cannot be linked to any specific individual.

Once the relevant retention period has expired, your data will be securely deleted using methods that ensure it cannot be recovered or accessed again by any party.

The shoi33 platform may contain references or links to third-party services such as payment providers and game providers. This Privacy Policy applies solely to the shoi33 platform and does not cover the privacy practices of any such third parties.

Shoi33 is not responsible for the privacy policies or data handling practices of any third party. We encourage you to read the privacy policy of the relevant third-party provider before supplying any personal information to them directly.

If you have any questions, concerns, or complaints regarding how shoi33 handles your personal data, we encourage you to contact us directly. Our privacy and support team will respond in a timely manner.

• Live Chat: Available 24 hours a day, 7 days a week via the chat button on the shoi33 platform.
• Email: [email protected] (no clickable link — please copy this address into your email client)
• Email response time: Within 2 business days for standard privacy inquiries; 5 business days for formal data access or deletion requests.

This Privacy Policy is subject to change from time to time. Any material changes will be communicated to members via email or in-platform notification with at least 7 days' notice before the changes take effect, unless the changes are required immediately for legal or security reasons.